Frequently Asked Questions

Q: What are your dinnerware pieces made of?

A: Our collection features both high-end Porcelain and fine Bone China. Each is chosen for its beauty, strength, and timeless elegance. Porcelain offers a refined, slightly heavier look, while Bone China is known for its lightweight feel, soft translucency, and superior durability.

Q: What’s the difference between porcelain and bone China?

A: Both are elegant ceramics, but Bone China contains bone ash, giving it a more delicate, almost luminous quality while being incredibly strong. Porcelain is slightly denser with a smooth, clean finish. Both are durable and luxurious — it comes down to personal preference.

Q: Are your Porcelain and Bone China pieces dishwasher safe?

A: Yes, both are dishwasher safe. We recommend using a gentle cycle and spacing the pieces to prevent contact during washing. For longevity, handwashing is ideal for pieces with fine detailing.

Q: Can I use these in the microwave?

A: Yes! All of our pieces are microwave safe. Always check the care label on individual products.

Q: Are they safe for everyday use?

A: Absolutely. Though both materials are associated with fine dining, our designs are made to be used and enjoyed daily — combining elegance with modern practicality.

Q: Are they chip-resistant?

A: Bone China is surprisingly strong for its delicate appearance, and porcelain is naturally durable due to its high firing temperature. That said, all ceramics should be handled with care to avoid chips from hard surfaces or stacking.

Q: Are your products lead-free and food safe?

A: Yes! All Maison Asteria dinnerware is lead-free, cadmium-free, and compliant with FDA and international food safety standards.

Q: What are your mugs and teacups made of?

A: Our mugs and teacups are made from high-quality porcelain or fine Bone China, selected for their elegance, durability, and timeless feel.

Q: What’s the difference between bone China and Porcelain?

A: Bone China is lighter, more translucent, and slightly more delicate in appearance — yet surprisingly strong. Porcelain has a slightly heavier feel and a more classic, smooth finish. Both are luxurious and suitable for everyday use.

Q: Are your mugs and teacups microwave safe?

A: Absolutely!

Q: Can I put them in the dishwasher?

A: Yes — both porcelain and Bone China are dishwasher safe on a gentle cycle.

Q: Will the mugs stain from coffee or tea?

A: Our glazes are stain-resistant, but to keep them looking their best, we recommend rinsing after use and avoiding harsh scrubbing pads.

Q: Are your mugs and teacups lead-free?

A: Yes — all of our drinkware is lead-free, cadmium-free, and compliant with global food safety standards.

Q: Can I use these for hot and cold drinks?

A: Certainly. Our mugs and teacups are designed for hot beverages like coffee, tea, or hot chocolate, but they also work beautifully for chilled drinks.

Q: What are your placemats and napkins made from?

A: Some of our products are either 100% pure linen or a linen blend fabric.

Q: Are they machine washable?

A: Yes, our linens are machine washable. For best results, wash them in cold water on a gentle cycle using a mild detergent. Tumble dry on low or air dry to preserve the fibers.

Q: Will linen shrink in the wash?

A: Slight shrinkage (3–5%) is normal with linen, especially on the first wash. We account for this in the sizing and recommend cold water washing to minimize shrinkage.

Q: Do the linens wrinkle easily?

A: Linen naturally has a relaxed, lived-in texture and may wrinkle. You can iron them on a medium setting for a crisp look, or embrace the soft wrinkles for a more casual, organic feel.

Q: Are the napkins and placemats pre-washed?

A: Yes, they are pre-washed to enhance softness and reduce shrinkage.

Q: Can I mix and match napkin and placemat colors?

A: Absolutely! Our linen collection is designed to be mix-and-match friendly, making it easy to create layered, inviting tablescapes.

Q: What type of lamp do you offer?

A: Our cordless lamps are rechargeable LED lamps designed for portability, convenience, and elegant ambient lighting without the need for a power outlet.

Q: How do I charge the lamp?

A: Simply connect the lamp to a USB charger using the included cable.

Q: How long does the battery last on a full charge?

A: Depending on the brightness setting, the battery lasts approximately 8 to 12 hours of continuous use.

Q: Can I adjust the brightness?

A: Yes! All models have adjustable brightness level by a touch button, allowing you to set the perfect mood lighting.

Q: How do I clean and care for the lamp?

A: Wipe the lamp gently with a soft, dry cloth. Avoid using water or cleaning sprays directly on the lamp to protect the electronics.

Q: Can I use the lamp while it’s charging?

A: For safety and battery longevity, we recommend using the lamp unplugged during operation.

Q: Is the lamp waterproof or suitable for outdoor use?

A: It is NOT waterproof. Though our lamps are designed primarily for indoor use, they can definitely be enjoyed outdoors when the weather permits to create an elevated ambience.

Q: Where do you ship?

We currently ship across the U.S. (excluding US Territories; Puerto Rico, Guam, American Samoa, Northern Mariana Islands, and United States Virgin Islands) and are working on expanding to select international destinations.

Q: How long does shipping take?

Orders are typically processed within 1–3 business days. Standard shipping takes 3–7 business days. You'll receive tracking info once your order ships.

Q: How much does shipping cost?

We offer free standard shipping on all orders over $100. For orders under $100, shipping rates will be calculated at checkout.